Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Request a cancellation within: 0 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The statements on this site have not been approved by the Food and Drug Administration. Any information that may be found anywhere on this site is not presented as a substitute, nor intended to be a substitute for medical advice, treatment or diagnosis. We feel that crystals can complement other therapies and support energetic well being. There alleged properties are gathered from writings, books, folklore and many other sources. They are dependent upon the attitude and beliefs of the individual. Crystals should not be used as a replacement for medical treatment. For medical advice, please consult a licensed healthcare specialist.
Misprints happen and you get a bad apple in the bunch. We will stand by you! Just shoot over a message with the missing card and we will ship a replacement to you ASAP!
Don't worry we got your back just message us and provide a picture and we will send out a replacement deck(while supplies last).
We do not provide packing slips/Receipts with our order to cut down on waste. You can find your PURCHASE ORDER and the RECEIPT anytime by going to https://www.etsy.com/your/purchases
Seems your package was physically scanned delivered By USPS. If your package was lost in transit then we could help but in this instance your items were delivered to the address provided by Etsy and the Customer. We are not responsible if a package is missing once delivered or stolen. Our responsibility is to package and ship the product. Like I said before if your package was lost in transit to it destination as in stuck in transit we could try and help. In this case of a scanned "delivered" from USPS there is not much we can do.
Make sure to check with neighbors and/or wait another day to see if it is delivered. Also contact USPS and ask them "Why scanned DELIVERED, but NO package?"
Thank you for understanding.
Yes, of course! We do not offer free returns to keep our prices low and competitive. Please Contact us in Etsy Messages so we can access your order.
Just pay for shipping back to:
The Mystic Owlet
PO BOX 591
North Myrtle Beach, S.C. 29597
Once we receive the Item unopened you will be issued a full refund. If the item has been opened there will be a 20% Restocking Fee.
***NOT RESPONSIBLE FOR ITEMS RETURNED TO SENDER DUE TO INCORRECT ADDRESS! If the address you entered turns out to be wrong or have typos and USPS returns to sender we will refund you the amount of your purchase minus shipping once we receive the item! Thanks again***
If your package is delivered to a incorrect address this is unfortunately NOT our responsibility. The customer provides the shipping address to Etsy and Etsy provides the seller with the address. Always make sure when you purchase something online that you are supplying a valid and correct mailing address you would like the item sent too.
We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:
Colored Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colors. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.
Citrine - Unless stated otherwise, the citrine products offered are heat-treated amethyst. The vast majority of citrine available on the market is amethyst that has been treated with extreme heat to change the color from purple to the various shades of yellow and orange. Naturally occuring citrine is very pale and light in color, almost a tea-like yellow, and is much more expensive.
Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. Nowhere in the world (at least on this planet) is this stone found in nature.