Que Sera Crystal Heart Shaped Stone, Heart Stone, Crystal Heart, Healing Crystal, Love Stone, Gift for Her, Undrilled 30mm

Frequently Asked Questions

Disclaimer:

The statements on this site have not been approved by the Food and Drug Administration. Any information that may be found anywhere on this site is not presented as a substitute, nor intended to be a substitute for medical advice, treatment or diagnosis. We feel that crystals can complement other therapies and support energetic well being. There alleged properties are gathered from writings, books, folklore and many other sources. They are dependent upon the attitude and beliefs of the individual. Crystals should not be used as a replacement for medical treatment. For medical advice, please consult a licensed healthcare specialist.

I'm missing a card in my deck?

Misprints happen and you get a bad apple in the bunch. We will stand by you! Just shoot over a message with the missing card and we will ship a replacement to you ASAP!

My tarot deck arrived damaged! What now?

Don't worry we got your back just message us and provide a picture and we will send out a replacement deck(while supplies last).

Hey!?! My package did NOT have a Packing Slip/ Receipt. Why?

We do not provide packing slips/Receipts with our order to cut down on waste. You can find your PURCHASE ORDER and the RECEIPT anytime by going to https://www.etsy.com/your/purchases

My package says DELIVERED but has not arrived?

Seems your package was physically scanned delivered By USPS. If your package was lost in transit then we could help but in this instance your items were delivered to the address provided by Etsy and the Customer. We are not responsible if a package is missing once delivered or stolen. Our responsibility is to package and ship the product. Like I said before if your package was lost in transit to it destination as in stuck in transit we could try and help. In this case of a scanned "delivered" from USPS there is not much we can do.

Make sure to check with neighbors and/or wait another day to see if it is delivered. Also contact USPS and ask them "Why scanned DELIVERED, but NO package?"

Thank you for understanding.

Can I return my purchase?

Yes, of course! We do not offer free returns to keep our prices low and competitive. Please Contact us in Etsy Messages so we can access your order.

Just pay for shipping back to:

The Mystic Owlet
PO BOX 591
North Myrtle Beach, S.C. 29597

Once we receive the Item unopened you will be issued a full refund. If the item has been opened there will be a 20% Restocking Fee.

My order was Returned to Sender by the Post Office!?

***NOT RESPONSIBLE FOR ITEMS RETURNED TO SENDER DUE TO INCORRECT ADDRESS! If the address you entered turns out to be wrong or have typos and USPS returns to sender we will refund you the amount of your purchase minus shipping once we receive the item! Thanks again***

My package was sent to the WRONG address. What now?

If your package is delivered to a incorrect address this is unfortunately NOT our responsibility. The customer provides the shipping address to Etsy and Etsy provides the seller with the address. Always make sure when you purchase something online that you are supplying a valid and correct mailing address you would like the item sent too.

Are your products and/or materials used natural or man-made?

We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:

Colored Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colors. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.

Are your products and/or materials used natural or man-made?(continued)

Citrine - Unless stated otherwise, the citrine products offered are heat-treated amethyst. The vast majority of citrine available on the market is amethyst that has been treated with extreme heat to change the color from purple to the various shades of yellow and orange. Naturally occuring citrine is very pale and light in color, almost a tea-like yellow, and is much more expensive.

Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. Nowhere in the world (at least on this planet) is this stone found in nature.