Rough Carnelian, 4oz of Crystals W/ Black Velvet Bag, Crystal Healing, Metaphysical, Protection Stone, Gemstones, Wholesale

Frequently Asked Questions

My package tracking is not updating?

We have the same tracking information as you unfortunately. Please contact USPS for more details.

I'm missing a card in my deck?

Misprints happen and you get a bad apple in the bunch. We will stand by you! Just shoot over a message with the missing card and we will ship a replacement to you ASAP!

My tarot deck arrived damaged! What now?

Don't worry we got your back just message us and provide a picture and we will send out a replacement deck(while supplies last).

My package is LATE or DELAYED in shipping!?

We are very sorry that this has happened! I assure you that we have done everything in our power to get your package to you as FAST as possible! We process, pack, and take your package promptly in the time stated in our listing which for most listings is ONE BUSINESS DAY. Thank you for your understanding.

My package says DELIVERED but has not arrived?

We do not REFUND or send REPLACEMENTS for PURCHASES if USPS scans DELIVERED! Insurance does NOT cover packages that are delivered. If your package is lost in transit we will do what we can. This is due to scams. We suggest you to contact your local USPS Post Office as your package was physically scanned and left by a USPS Delivery person. Also you should check the address supplied by yourself. Thanks for understanding.

Can I return my purchase?

Yes, of course! We do not offer free returns to keep our prices low and competitive. Please Contact us for more information.

Once we receive the item you will be issued a FULL REFUND if the item is unopened. If the item is opened there's a 25% restocking fee. Thanks

My order was Returned to Sender by the Post Office!?

***NOT RESPONSIBLE FOR ITEMS RETURNED TO SENDER DUE TO INCORRECT ADDRESS! If the address you entered turns out to be wrong or have typos and USPS returns to sender we will refund you the amount of your purchase minus shipping once we receive the item! Thanks again***

My package was sent to the WRONG address. What now?

If your package is delivered to a incorrect address this is unfortunately NOT our responsibility. The customer provides the shipping address to Etsy and Etsy provides the seller with the address. Always make sure when you purchase something online that you are supplying a valid and correct mailing address you would like the item sent too.

Are your products and/or materials used natural or man-made?

We have a wide variety of products and materials, so here’s the best and simplest explanation: If it can naturally be found in the world, ours is natural. For example, all our crystals and gemstones are “natural” with a few exceptions:

Colored Agates – While the agate is natural and mined in Brazil, it does not naturally occur in the vibrant pinks, blues, purples, etc. that many of our agate products possess. These agates are effectively dyed each of these colors. However, the beautiful banding and patterns found in the agates ARE natural, simply brought out during the dyeing process.

Are your products and/or materials used natural or man-made?(continued)

Citrine - Unless stated otherwise, the citrine products offered are heat-treated amethyst. The vast majority of citrine available on the market is amethyst that has been treated with extreme heat to change the color from purple to the various shades of yellow and orange. Naturally occuring citrine is very pale and light in color, almost a tea-like yellow, and is much more expensive.

Red and Blue Goldstone – Goldstone is a man-made, albeit stunningly beautiful, stone. Nowhere in the world (at least on this planet) is this stone found in nature.